Contract Termination Policy

Conditions required for contract termination

In the case of services contracted at SUNWARE, there are two termination options, namely:

  1. automatic termination, contracts enter the termination procedure after 30 calendar days from the date of suspension;

  2. early termination, a manual operation, which requires the intervention of the support team, and which is carried out at the request of the client.

Option 1: Automatic termination

If you have a contract (hosting/server) that you no longer use and do not wish to renew, all you have to do is ignore the proforma issued for extension. On the due date, the service will be suspended, and after 30 days from the suspension, the account will be permanently deleted from SUNWARE servers.

Note! After the 30 days, all stored data will be deleted and will no longer be recoverable.

If, during the 30 days, you change your mind about your decision and wish to resume the service, all you have to do is pay the proforma renewal invoice to bring your transactions up to date.

Option 2: Early termination

If you wish to terminate a contract (hosting/server) before it enters the suspension and subsequent deletion period, you must contact the Payments department of SUNWARE, following these steps:

  1. For each service you wish to terminate, you will send a new separate email to [email protected], mandatory from the address associated with the customer account;
  2. You will also receive a cancellation confirmation request for each email;
  3. You will confirm the cancellation for each service;
  4. We terminate the contracts you indicate.

The reason why confirmation of the termination request is necessary is to ensure that you fully understand the implications of deleting the contract from our servers, namely the deletion of data without the possibility of recovery, and that the request is authentic, sent by the customer account holder.

Note! If you do not complete the steps in full and we do not receive the confirmation message for each contract, it is not considered terminated.